Collection and Use of Personal Information
Realbet UK collects personal data when you use the website, mobile version, or contact our support team. This may include, but is not limited to:
- Details you submit in forms on the site, through e-mail or live chat (for example during registration, KYC checks, or support requests).
- Records of correspondence via website forms, e-mail, chat and any other official communication channels.
- Information about your transactions, such as transaction ID, date, amount, currency and payment method. Realbet UK does not store full bank card numbers or CVV codes.
- Data related to visits on the website, including traffic logs, pages viewed, approximate location data, logins, and related statistics.
- Identification data such as first and last name, username, date of birth and verified address.
- Contact details, including billing address, e-mail address and, where provided, phone number.
- Technical information such as IP address, device model, operating system, browser type and version, and language settings.
- Preferences for marketing communications, such as opt-in or opt-out choices for promotional e-mails, SMS or push messages.
This data is used to open and manage your account, process payments, meet legal obligations (for example AML and KYC rules), prevent fraud, and provide relevant service messages and offers where legally allowed.
Information Sharing and Disclosure
Realbet UK may share personal information in limited situations, for purposes linked to regulation, security and service delivery, including:
- With regulators, law-enforcement bodies and anti-money-laundering agencies where this is required to investigate suspected fraud, financial crime or other unlawful activity.
- With payment providers, identity-verification partners, game suppliers and IT service companies that support the operation of the site and help us meet legal and contractual duties.
- With independent auditors or dispute-resolution bodies, where this is necessary to review the fairness and legality of Realbet’s operations.
Whenever such sharing takes place, Realbet UK requires counterparties to handle the data in line with applicable data-protection rules and only for the purposes described.
Protection and Management of Personal Information
Realbet UK applies technical and organisational measures to protect personal data against unauthorised access, alteration or loss. These measures include:
- Encrypted connections (HTTPS) for logins and payment pages.
- Access controls and internal rules that limit which staff can view particular categories of data.
- Regular monitoring of systems for suspicious activity and potential security incidents.
- Retention schedules that define how long different types of records are kept to meet legal, regulatory and accounting requirements.
Players have certain rights in relation to their personal data, which may include access, correction, restriction of processing and deletion where conditions are met. Details of how to exercise these rights, and how to contact the Realbet UK data-protection contact point, are provided in the full Privacy Policy and in the support section of the site.